Refund and Returns Policy

Effective Date: December 4, 2024

At Gemmajestys, customer satisfaction is our priority. This Refund and Returns Policy provides detailed information on how to request returns, exchanges, and refunds for purchases made through www.gemmajestys.com.

1. Eligibility for Returns

Returns are accepted if items are returned within 30 days of receipt, products are unused, undamaged, and in their original packaging, including tags and accessories, and proof of purchase is provided.

2. Non-Returnable Items

Certain items are not eligible for return, including gift cards, personalized or custom-made products, and clearance items.

3. Initiating a Return

To initiate a return, contact us at info@gemmajestys.com or call 718-555-0152 with your order details and the reason for return. Follow the instructions provided by our support team, including shipping the item to the designated return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the item. Shipping fees are non-refundable unless the return is due to our error. Refunds for gift purchases are provided as store credit to the recipient.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, follow the same process for initiating a return. The replacement will be shipped once the original item is received and approved.

6. Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately with your order details and photos of the damaged product. We will arrange for a replacement or refund at no additional cost to you.

7. Return Address

Once your return is approved, we will provide the appropriate return address. Ensure the item is securely packaged to avoid damage during transit.

8. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.

9. Contact Us

For questions about this Refund and Returns Policy, please contact us at:
Street: 720 Bell Shoals
Phone Number: 718-555-0152
Email: info@gemmajestys.com
Website: www.gemmajestys.com