Sales Policy

Effective Date: December 4, 2024

At Gemmajestys, we aim to provide a seamless and transparent shopping experience for our customers. This Sales Policy outlines the terms related to pricing, orders, shipping, and payment methods when purchasing from www.gemmajestys.com.

1. Pricing and Payments

All prices are listed in USD and are exclusive of applicable taxes and shipping fees unless otherwise specified. Prices are subject to change without prior notice.
We accept major credit cards, debit cards, PayPal, and other secure payment options displayed at checkout. Payments must be completed before the order is processed.
Your payment details are encrypted and processed through secure gateways to protect your information.

2. Order Process

Once you place an order, you will receive a confirmation email containing the details of your purchase. Please review this email and contact us immediately if there are any discrepancies.
Orders are processed within 1-3 business days after payment is confirmed. If an item is out of stock or unavailable, we will notify you promptly and offer a replacement, backorder, or refund.

3. Shipping and Delivery

Delivery times vary depending on the shipping method chosen at checkout and your location. Standard shipping typically takes 5-10 business days.
Shipping fees are calculated based on destination, weight, and shipping method and are displayed at checkout.
Once your order is shipped, you will receive a tracking number to monitor the delivery status.
Customers outside the United States may be subject to additional customs fees or taxes. Gemmajestys is not responsible for these charges.

4. Cancellations and Modifications

Orders can be canceled or modified within 24 hours of placement. After this period, the order may already be in the fulfillment process and cannot be changed.

5. Promotions and Discounts

Promotional offers and discount codes are subject to specific terms. They cannot be combined with other offers unless explicitly stated and do not apply to taxes or shipping fees.

6. Customer Support

For questions about your order, payment issues, or general inquiries, please contact us:
Phone Number: 718-555-0152
Email: info@gemmajestys.com
Website: www.gemmajestys.com